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The following are examples of student behaviors that have the potential to disrupt class or successful learning, along with several possible responses.
Rambling — wandering around and off the subject. Using far-fetched examples or analogies.
- Refocus students’ attention by restating a relevant point.
- Direct questions to a group that is back on the subject.
- Ask how the topic relates to the current topic being discussed.
- Use visual aids, begin to write on the board, turn on an overhead projector.
- Say: “Would you summarize your main point please?” or “Are you asking...?”
Shyness or Silence — lack of participation.
- Change your teaching strategies from group discussion to individual written exercises.
- Give strong positive reinforcement for any contribution.
- Involve the shy student by directly asking him/her a question.
- Make eye contact with the student.
- Appoint the student to be small group leader.
Talkativeness — knowing everything, manipulation, chronic whining.
- Acknowledge the comments.
- Give the student limited time to express his or her viewpoint or feelings, and then move on.
- Make eye contact with another participant, and move toward that person.
- Give the person individual attention during breaks.
- Say: “That’s an interesting point. Now let’s see what other people think.”
Sharp-shooting — trying to shoot you down or trip you up.
- Admit that you do not know the answer and redirect the question to the group or the individual who asked it.
- Acknowledge that this is a joint learning experience.
- Ignore the behavior.
Heckling/Arguing — disagreeing with everything you say; making personal attacks.
- Redirect the question to group or supportive individuals.
- Recognize the participant's feelings and move on.
- Acknowledge positive points.
- Say: “I appreciate your comments, but I’d like to hear from others,” or “It looks like we disagree.”
Grandstanding — getting caught up in one’s own agenda or thoughts to the detriment of other learners.
- Say: “You are entitled to your opinion, belief or feelings, but now it's time we moved on to the next subject,” or “Can you restate that as a question?” or “We’d like to hear more about that if there is time after the presentation.”
Overt Hostility/Resistance — angry, belligerent, combative behavior.
- Hostility can be a mask for fear. Reframe hostility as fear to depersonalize it.
- Respond to the fear, not the hostility.
- Remain calm and polite. Keep your temper in check.
- Don’t disagree, but build on or around what has been said.
- Move closer to the hostile person; maintain eye contact.
- Always allow him or her a way to gracefully retreat from the confrontation.
- Say: “You seem really angry. Does anyone else feel this way?” Solicit peer pressure.
- Do not accept the premise or underlying assumption, if it is false or prejudiced; e.g., “If by ‘queer’ you mean ‘gay’...”
- Allow the individual to solve the problem being addressed. He or she may not be able to offer solutions, and will sometimes undermine his or her own position.
- Ignore the behavior.
- Talk to the student privately during a break.
- As a last resort, privately ask the individual to leave class for the good of the group.
Griping — may be legitimate complaining.
- Point out that you can’t change the policy.
- Validate the student’s point.
- Indicate that you’ll discuss the problem with the participant privately.
- Indicate time pressure.
Side Conversations — may be related to subject or personal. Distracts classmates and you.
- Don’t embarrass the talkers.
- Ask their opinion on the topic being discussed.
- Ask the talkers if they would like to share their ideas.
- Casually move toward those talking.
- Make eye contact with them.
- Comment on the group (but don’t look at them individually).
- Standing near the talkers, ask a nearby participant a question so that the new discussion is near the talkers.
- As a last resort, stop and wait.
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